Over the years support has been overwhelmed several times. Currently this is the best ways you can contact support.

I sent an E-mail in the past, why didn't I get a reply?

All support e-mails sent before February 17, 2021 have been lost. If you sent an e-mail before February 17, 2021, then please resend your e-mail to [email protected] and Support will typically get back to you within 72 hours.

How long does it take for Support to reply?

We know e-mail before February 17, 2021 has gotten lost and that Support was frequently overwhelmed and behind in answering e-mails.

At the moment all support e-mails have been answered and you should get a reply within 72 hours.

Please note that Twitter and Telegram are not support channels. Questions asked there will not receive a reply. Please only use [email protected] for support inquiries.

General Support and Announcements

When approaching QoinPro, please use official support channels only. There are several fake social media accounts claiming to be administrators.

Official channels are:


E-mail address

General support

[email protected]

Withdrawal issues

[email protected]

Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.

We will also NEVER ask you to make a deposit to any address.

Why do you not reply on Social Media?

There are several reasons for that. It is mostly to protect the privacy of the users.

  • There is no good way to manage, or track conversations

  • There is no way for us to know which account (Twitter for example) belongs to which user and setting up an account that looks similar is trivially easy

  • It is too easy to accidentally reveal personal information publicly

  • It is too time consuming, we rather deal with the backlog and the processing of transactions