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Support

2018: Reaching End-Of-Service, 2019: Discontinued Permanently

General Support Channels

When approaching QoinPro, please use official support channels only. There were/are several fake social media accounts claiming to be administrators or users trying to find referrals through referral links disguised as support staff.
There are currently NO social media accounts active other than the ones listed on this page. Existing accounts will - at some point be discontinued.
All incoming e-mails have to be processed manually and QoinPro has discontinued for years now. Responses are subject to delays and only relatively coherent and complete messages (in English) will be responded to. The spam filters are aggressive.
Official channels are:
Newsletter
None - The subscription lists have been cleared (more).
E-mail
X / Twitter
Not a support channel, originally an announcement channel and discontinued in 2019, moderation policy is applied.
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Link to inactive X / Twitter account here. May be discontinued if account- or maintenance fees will be charged.
Telegram
Not a support channel, originally an announcement channel and discontinued in 2019, moderation policy is applied.
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​Link to the now read-only group is to provide an archive. May be discontinued if account- or maintenance fees will be charged.
Facebook
Closed - any current presence there is not ours.
LinkedIn
Closed - any current presence there is not ours.
Other Platforms
None - any current presence there is not ours.
Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.
We will also NEVER ask you to make a deposit to any address.

How can I unsubscribe from your Newsletter?

There is no newsletter to unsubscribe from. The last newsletters were relating to the Corona Pandemic and were sent out to subsets of users in 2020. The last newsletter relating to the faucet would have been sent out late 2019 or shortly after.
It is not possible to unsubscribe from marketing emails, because all marketing subscription lists have been cleared and deleted to respect your privacy. You (and everybody else) has already been unsubscribed.
Fake newsletters were circulating in the past (phishing e-mails). If you receive any newsletter appearing to come from QoinPro, you can safely delete it.
Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.
We will also NEVER ask you to make a deposit to any address.

Why do you not reply on Social Media?

During the time the faucet was operational, replies were sporadic and typically only in the form of general statements or notifications. We didn't reply to specific inquiries because of privacy and security considerations. It's also not possible to monitor and manage the communication across all channels.
QoinPro has discontinued all services for years now and social media accounts are not being maintained. The remaining accounts listed on this page will - at some point in the future - also be discontinued.

What is your Retention- and Response Policy for E-mails?

Over the years, both normal e-mail accounts, as well as 3rd party support systems (i.e. SmarterTrack, ZenDesk, osTicket) have been used to communicate with users. These are no longer being used and e-mail is only checked periodically.
To protect the privacy of the users:
  • Paid Subscriptions with externally hosted support systems discontinued in 2020 and e-mails sent to / received from such systems have been purged by them and are no longer available.
  • Due to intermittent connectivity or DNS misconfiguration issues, e-mail sent in the first half of 2020 did not arrive / bounced back to the recipient.
  • QoinPro discontinued years ago, and as a result e-mails are no longer being archived and previously archived e-mails have been deleted.
  • The following e-mails are deleted and will not receive a reply
    • Any e-mail not sent to [email protected].
    • Anything remotely resembling donation requests, scams, business ideas, proposals, spam, sales, job-requests, newsletters or e-mails coming from anonymous accounts (such as noreply@).
    • E-mails that are, or appear to be AI generated.
    • Out-of-office replies, vacation messages, auto-responders, read receipts, bounces, delivery notifications or confirmation requests.
    • Any kind of platform invitation, social media message, friend request, connection request, rating request or any other type of request.
    • Duplicate, repetitive e-mails or "bumps".
    • Any type of e-mail asking information about other projects / platforms whether previously listed or given out as freebies or not. For questions, contact those parties directly.
    • Any e-mail asking about faucet related information of another e-mail address. Questions about account X will only be answered to the e-mail address belonging to account X.
    • Non-descriptive inquiries lacking crucial information (such as: "It is not working" or "I need help") without additional information. This includes emails only containing an address. Be specific in your email about what you want to ask.
    • How do I do X? type of e-mails. QoinPro reached end of service in 2019. Questions such as "How do I login, or how can I get freebies" are longer be answered. Answers are available in this FAQ.
    • E-mails that are harassing, offensive, inappropriate, particularly rude or in all CAPS.
    • Any non-English inquiry

What is your Moderation Policy?

You can view our moderation policy here.
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Last modified 12d ago