All support e-mails received after February 17, 2021 have been answered. All support e-mails sent before February 17, 2021 have been lost.
If you sent an e-mail before February 17, 2021, then please resend your e-mail to [email protected] and Support will get back to you within 24 hours (including weekends).
We know e-mail before February 17, 2021 has gotten lost and that Support was frequently overwhelmed and behind in answering e-mails.
At the moment all support e-mails have been answered and you should get a reply within 72 hours (including in the weekends).
Please note that Twitter and Telegram are not support channels. Questions asked there will receive the response: "please e-mail [email protected]".
When approaching QoinPro, please use official support channels only. There are several fake social media accounts claiming to be administrators.
Official channels are:
Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.
We will also NEVER ask you to make a deposit to any address.
There are several reasons for that. It is mostly to protect the privacy of the users.
There is no good way to manage, or track conversations
There is no way for us to know which account (Twitter for example) belongs to which user and setting up an account that looks similar is trivially easy
It is too easy to accidentally reveal personal information publicly
It is too time consuming, we rather deal with the backlog and the processing of transactions