All support e-mails received after February 17, 2021 have been answered. All support e-mails sent before February 17, 2021 have been lost.
If you sent an e-mail before February 17, 2021, then please resend your e-mail to [email protected] and Support will get back to you within 24 hours (including weekends).
We know e-mail before February 17, 2021 has gotten lost and that Support was frequently overwhelmed and behind in answering e-mails.
At the moment all support e-mails have been answered and you should get a reply within 24 hours (including in the weekends).
Please note that Twitter and Telegram are not support channels. Questions asked there will receive the response: "please e-mail [email protected]".
When approaching QoinPro, please use official support channels only. There are several fake social media accounts claiming to be administrators.
Official channels are:
Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.
We will also NEVER ask you to make a deposit to any address.