Support

2018: Reaching End-Of-Service, 2019: Discontinued Permanently

General Support Channels

When approaching QoinPro, please use official support channels only. There were/are several fake social media accounts claiming to be administrators or users trying to find referrals through referral links disguised as support staff.
There are currently NO social media accounts active other than the ones listed on this page. Existing accounts will - at some point in the future - be discontinued.
Only English inquiries to support may be responded to. Any other inquiries will simply be ignored.
Only relatively coherent and complete messages will be responded to. The spam filters are aggressive.
All incoming e-mails have to be processed manually and QoinPro has discontinued for years now. Responses are subject to delays.
Official channels are:
Newsletter
None - The subscription lists have been cleared (more).
E-mail
[email protected] (English Only)
X / Twitter
Not a support channel, discontinued in 2019, moderation policy is applied. Link to inactive X / Twitter account here. May be discontinued if account- or maintenance fees will be charged.
Telegram
Not a support channel, discontinued in 2019, moderation policy is applied. Link to the now read-only group is to provide an archive. May be discontinued if account- or maintenance fees will be charged.
Facebook
Closed - any current presence there is not ours.
LinkedIn
Closed - any current presence there is not ours.
Other Platforms
None - any current presence there is not ours.
Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.
We will also NEVER ask you to make a deposit to any address.

How can I unsubscribe from your Newsletter?

There is no newsletter to unsubscribe from. The last newsletters were relating to the Corona Pandemic and were sent out to subsets of users in 2020. The last newsletter relating to the faucet would have been sent out late 2019 or shortly after.
It is not possible to unsubscribe from marketing emails, because all marketing subscription lists have been cleared and deleted to respect your privacy. You (and everybody else) has already been unsubscribed.
Fake newsletters were circulating in the past (phishing e-mails). If you receive any newsletter appearing to come from QoinPro, you can safely delete it.
Please note: We will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.
We will also NEVER ask you to make a deposit to any address.

Why do you not reply on Social Media?

During the time the faucet was operational, replies were sporadic and typically only in the form of general statements or notifications. We didn't reply to specific inquiries because of privacy and security considerations. It's also not possible to monitor and manage the communication across all channels.
QoinPro has discontinued all services for years now and social media accounts are not being maintained. The remaining accounts listed on this page will - at some point in the future - also be discontinued.

What is your Moderation Policy?

You can view our moderation policy here.