Latest Updates

The latest updates regarding account access restoration and the future of QoinPro will be posted on this page.

May 31, 2021

  • Support for the beta mobile App has been discontinued. Refund requests will be processed until June 15, 2021

  • Logins of old accounts should work now (from 2014-2015)

May 30, 2021

  • Bitcoin Cash (BCH) node had to synchronize a few times, currently at 24%

  • Previous Bitcoin Cash (BCH) addresses have been retired

May 26, 2021

  • Resolved issue with unmerged changes on https://docs.qoinpro.com, updates from the previous weeks may not have been visible

  • Bitcoin Cash (BCH) node is synchronizing

May 24, 2021

  • Dogecoin (DOGE) node is fully synchronized

  • Previous Dogecoin (DOGE) addresses have been retired

  • Pending outgoing DOGE transactions that didn't have a TXID have been reversed

  • Manual transfer requests for DOGE cannot be processed by support yet, an updated is expected within a week.

May 23, 2021

  • Cardano (ADA) node is fully synchronized

  • Previous Cardano (ADA) addresses have been retired

  • Pending outgoing ADA transactions that didn't have a TXID have been reversed

  • Manual transfer requests for ADA can now be processed by support

May 22, 2021

  • Dogecoin (DOGE) node is at about 55% and synchronizing

  • Cardano (ADA) node is at 87% and synchronizing

  • Resolved a login issue in the Brave browser

May 21, 2021

  • Cardano (ADA) node has been upgraded to the latest version and is synchronizing

May 20, 2021

  • Dogecoin (DOGE) node has been upgraded to the latest version and is synchronizing

May 16, 2021

  • Resolved a login issue in the chromium-based CryptoTab browser

May 15, 2021

  • Bitcoin Gold (BTG) node is fully synchronized

  • Previous Bitcoin Gold (BTG) addresses have been retired

  • Pending outgoing BTG transactions that didn't have a TIXD have been reversed

  • Manual transfer requests for BTG can now be processed by support

  • Updated FAQ with answers to questions relating to manual transfer requests

May 14, 2021

  • Bitcoin Gold (BTG) node is at about 72% and synchronizing

May 13, 2021

  • Bitcoin Gold (BTG) node has been upgraded to the latest version and is synchronizing

May 10, 2021

  • Peercoin (PPC) node is fully synchronized

  • Previous Peercoin (PPC) addresses have been retired

  • Pending outgoing PPC transactions that didn't have a TXID have been reversed

  • Manual transfer requests for PPC can now be processed by support

May 9, 2021

  • Peercoin (PPC) node is at about 90% and synchronizing

May 8, 2021

  • Peercoin (PPC) node has been upgraded to the latest version and is synchronizing

May 7, 2021

  • We will not be reintroducing Messari integration (as was indicated by the timeline, instead we're focusing on restoring full wallet functionality).

  • Feathercoin (FTC) node is fully synchronized

  • Previous Feathercoin (FTC) addresses have been retired

  • Pending outgoing FTC transactions that didn't have a TXID have been reversed

  • Manual transfer requests for FTC can now be processed by support

May 6, 2021

  • Feathercoin (FTC) node is at about 40% and synchronizing

May 5, 2021

  • Feathercoin (FTC) node has been upgraded and is synchronizing, it took multiple attempts to get it to work and it required several block invalidations and reorgs.

May 2, 2021

  • Updated our timeline with regards to synchronization of back-end nodes.

May 1, 2021

  • Microsoft Account logins are working again.

  • Updated answers with regards to logging in and social media accounts

April 29, 2021

  • We will not be restoring referral links yet (as was indicated by the timeline, instead we're focusing on restoring full wallet functionality).

April 28, 2021

  • While we were expecting dozens of e-mails, we did not expect hundreds and hundreds of e-mails. As a result we decided to restore an admin-backend to simplify user account management first. This created some delay, but we can now process support inquiries faster. Support has fully caught up and all e-mails have been answered.

  • Divided the "Account Access & Closure" section of the FAQ into subsections and added numerous answers based on feedback received over the last few days. The sub-sections are:

  • Added a new page with "Known Issues" to try to reduce the number of support e-mails being received.

  • Updated our timeline with regards to restoration of functionality.

April 27, 2021

April 26, 2021

  • Three days later than expected, mostly as a result of a very large database import (35GB) taking very long. There were buffer errors and optimization was required. The hours-long import process had to be restarted many times. Currently, account access has been restored, but other functionality not yet. We felt it was more important to give an update then to wait until everything was working again. You can login here. The following functionality is currently working:

    • Login with username/password or with a social login provider

    • Logout of the website

    • Reset Password using the original credentials when logging in with a username/password

  • We expect the following functionality to be available by April 29, 2021 (updated in the timeline).

    • Balances and transaction overview of the listed coins

    • Referral network overview (referral count)

  • Added login link to the left menu (on this page)

  • Added answers to questions regarding account functionality.

  • Updated timeline, dates have mostly stayed the same, additional details have been added.

  • Set target date of April 29, 2021 when referral links should work again

  • Updated Final Daily Coins date from March 30, 2021 to March 31, 2021.

April 23, 2021

April 19, 2021

April 18, 2021

April 17, 2021

April 16, 2021

April 15, 2021

  • Added answers to questions about minimum withdrawal thresholds when outgoing transfers become available again (see timeline).

  • Added answers to questions about transaction fees / GAS when outgoing transfers become available again (see timeline).

  • Updated FAQ and Timeline (these pages you're reading now) based on support e-mails received. Many answers have been elaborated upon.

April 14, 2021

  • All unanswered support e-mail received on or after February 17, 2021 has been answered. E-mails sent before that were lost. If you sent an e-mail before that, please resend your e-mail to [email protected].

  • Added target date for processing Account Closure and Data Erasure requests to timeline.

April 13, 2021

April 12, 2021