Latest Updates

The latest updates regarding account access restoration and the future of QoinPro will be posted on this page.

May 1, 2021

  • Microsoft Account logins are working again.

April 28, 2021

  • While we were expecting dozens of e-mails, we did not expect hundreds and hundreds of e-mails. As a result we decided to restore an admin-backend to simplify user account management first. This created some delay, but we can now process support inquiries faster. Support has fully caught up and all e-mails have been answered.

  • Divided the "Account Access & Closure" section of the FAQ into subsections and added numerous answers based on feedback received over the last few days. The sub-sections are:

  • Added a new page with "Known Issues" to try to reduce the number of support e-mails being received.

  • Updated our timeline with regards to restoration of functionality.

April 27, 2021

April 26, 2021

  • Three days later than expected, mostly as a result of a very large database import (35GB) taking very long. There were buffer errors and optimization was required. The hours-long import process had to be restarted many times. Currently, account access has been restored, but other functionality not yet. We felt it was more important to give an update then to wait until everything was working again. You can login here. The following functionality is currently working:

    • Login with username/password or with a social login provider

    • Logout of the website

    • Reset Password using the original credentials when logging in with a username/password

  • We expect the following functionality to be available by April 29, 2021 (updated in the timeline).

    • Balances and transaction overview of the listed coins

    • Referral network overview (referral count)

  • Added login link to the left menu (on this page)

  • Added answers to questions regarding account functionality.

  • Updated timeline, dates have mostly stayed the same, additional details have been added.

  • Set target date of April 29, 2021 when referral links should work again

  • Updated Final Daily Coins date from March 30, 2021 to March 31, 2021.

Known Issues:

  • Logging in with the Microsoft Social Login provider is not yet working

  • Logging in with a username and password is not yet working for very old accounts

April 23, 2021

April 19, 2021

April 18, 2021

April 17, 2021

April 16, 2021

April 15, 2021

  • Added answers to questions about minimum withdrawal thresholds when outgoing transfers become available again (see timeline).

  • Added answers to questions about transaction fees / GAS when outgoing transfers become available again (see timeline).

  • Updated FAQ and Timeline (these pages you're reading now) based on support e-mails received. Many answers have been elaborated upon.

April 14, 2021

  • All unanswered support e-mail received on or after February 17, 2021 has been answered. E-mails sent before that were lost. If you sent an e-mail before that, please resend your e-mail to [email protected].

  • Added target date for processing Account Closure and Data Erasure requests to timeline.

April 13, 2021

April 12, 2021