# Mobile App (beta)

## Archived Questions

It is 2026, most of these questions are no longer relevant, but they're listed here for reference under the heading "Archived Questions" while this FAQ is maintained.

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## 📱 What Happened to the Mobile App(s)?

QoinPro developed a mobile application for **Android** in **2017**, which was released exclusively through the **Google Play Store’s Beta Program** under the **"open testing"** track. This app remained in beta and was never made publicly available outside of Google Play.

Development and support for the mobile app were officially **discontinued in 2017**, the same year it was launched. **An iOS version was never developed or released.**

### 🔍 Development and Discontinuation

* The Android app was created as an early experiment to complement the web-based faucet.
* Development was limited in scope and timeline and **did not progress beyond the beta stage**.
* Support was formally **discontinued in 2017**, and the app never advanced to a full production release.
* There was **never an iOS version**, and QoinPro has never supported any Apple App Store deployment.

### **🛑 Why Development Ended**

Development ceased due to a combination of factors:

* **No viable business model** was identified to sustain mobile operations.
* Widespread issues with **fake, duplicate, and automated accounts** made scaling unfeasible.
* Persistent **technical difficulties** in synchronizing the mobile app with the web backend.
* Increasing **restrictions and compliance requirements** from the Google Play Store.
* These factors made further development unsustainable, and the project was shelved entirely in 2017.

### ⚠️ Unofficial APK Files

QoinPro has **never released APKs, app bundles, or mobile apps outside the Google Play Store (Beta Channel)**. Any **unofficial, third-party, or sideloaded APKs** claiming to be QoinPro apps are:

* **Not functional**
* **Not supported**
* **Potentially dangerous**, as they may pose security or privacy risks

Users are strongly advised **not to install or use** any QoinPro-branded APKs not sourced directly from the official Google Play Beta program.

### 💸 In-App Purchases and Refunds (2017)

During the app’s brief beta phase in 2017, limited in-app purchases were enabled. Refunds were handled in accordance with Google Play’s standard policies:

* Users could request an **automatic refund** within 48 hours of purchase, provided:
  * The purchase was valid
  * The app was installed from the official Play Store
  * The refund request came from the **same email address** used for the transaction
* After the 48-hour window, refunds could only be issued **manually** by QoinPro upon user request, subject to the following conditions:

### **❌ Refund Requests Were Not Processed If:**

* The account was **disabled, suspended, fake, or a duplicate**
* The user was located in a **sanctioned region or restricted jurisdiction**
* The transaction was **older than 12 months**
* The refund was **blocked by Google** (e.g., the user no longer had a Play Store account)

### ⏳ Refund Processing Deadline

Following QoinPro's discontinuation in 2019, a final **deadline of July 31, 2021** was announced for users to request in-app purchase refunds.\
After this date:

* All transactions were **declined or automatically refunded**, except in cases outlined above
* **No further refund requests have been accepted** since the deadline passed

### 📤 Refunds Initiated by QoinPro

In some cases, refunds may have been **initiated directly by QoinPro without prior notice** — such as during internal cleanup or when errors were detected.

In these cases, users would have received a notification **directly from the Google Play Store** confirming the refund.


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