> For the complete documentation index, see [llms.txt](https://docs.qoinpro.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.qoinpro.com/support/response-policy.md).

# Response Policy

## What is your Response Policy?

QoinPro reached End of Service in 2019 and has been permanently discontinued. As part of the shutdown process, **direct support is no longer actively maintained**, and the support inbox at [support@qoinpro.com](/support/support.md) is only monitored periodically.

While responses may still be sent on a case-by-case basis, **replies are not guaranteed** and are typically **subject to long delays**. All incoming emails are filtered according to the response policy outlined below.

### Emails That Will Be Automatically Deleted (No Reply)

The following types of emails will **not** receive a response and will be **immediately discarded** without further review:

#### **Misrouted or Duplicate Messages**

* Emails not sent directly to: `support@qoinpro.com`
* Duplicate emails, repetitive follow-ups, or attempts to “bump” a previous message

#### **Questions Already Covered in the FAQ**

* Emails asking questions that are **already answered in this FAQ**
* Questions such as:
  * “How do I log in?”
  * “How can I get freebies?”
  * “How do I do \[X]?”
* Reminder: QoinPro services ended in 2019. Account access and freebies are no longer available.

#### **Inappropriate or Disallowed Inquiries**

* Emails that include harassment, offensive language, profanity, or messages written in ALL CAPS
* Messages that are rude, inappropriate, or lacking any respectful tone

#### **Non-Descriptive or Vague Messages**

* Emails that are too vague to respond to, such as:
  * “It’s not working”
  * “I need help”
  * Messages with only a wallet address and no context
* Emails without a message body, or with only a subject line
* Submissions that lack any meaningful or actionable content

#### **Unwanted or Automated Messages**

* Emails from anonymous addresses or system addresses (e.g. `noreply@`, `do-not-reply@`)
* Out-of-office replies, auto-responders, bounce notifications, read receipts, delivery confirmations, or similar system-generated messages

#### **AI-Generated Content**

* Emails that are written or appear to be generated by AI tools or scripts
* Messages that lack human clarity, tone, or structure

#### **Spam, Marketing & Unsolicited Offers**

* Donation requests, business proposals, marketing pitches, job inquiries, newsletters, or promotional offers
* Any kind of sales-related outreach, cold calls via email, or attempts to collaborate
* Referral spam or promotional schemes of any kind

#### **Social, Platform & Invitation Requests**

* **Friend requests**, connection invites, platform invitations, or social media follow-ups
* Requests to join or rate external platforms, leave reviews, or participate in feedback/rating programs

#### **Questions About Other Projects**

* Inquiries about other platforms, projects, or tokens, even if they were previously listed or received through QoinPro
* If you are seeking information about a third-party project, contact that project directly

#### **Account Mismatch or Unauthorized Requests**

* Any question about a specific QoinPro account must be sent from the same email address associated with that account
* No exceptions will be made — inquiries about account "X" will not be answered from email "Y"

#### **Language Policy**

* **Only emails written in English** will be considered
* Messages written in other languages will be discarded without translation or review

### Reminder

* Support is offered **on an extremely limited basis**, and only when inquiries are clear, respectful, and sent by verified users.
* For most questions, this FAQ already contains the information you're looking for.
* If your message does not meet the criteria above, **you will not receive a response.**