# Response Policy

## What is your Response Policy?

QoinPro reached End of Service in 2019 and has been permanently discontinued. As part of the shutdown process, **direct support is no longer actively maintained**, and the support inbox at [support@qoinpro.com](/support/support.md) is only monitored periodically.

While responses may still be sent on a case-by-case basis, **replies are not guaranteed** and are typically **subject to long delays**. All incoming emails are filtered according to the response policy outlined below.

### ❌ Emails That Will Be Automatically Deleted (No Reply)

The following types of emails will **not** receive a response and will be **immediately discarded** without further review:

#### **📭 Misrouted or Duplicate Messages**

* Emails **not sent directly to**: `support@qoinpro.com`
* **Duplicate emails**, repetitive follow-ups, or attempts to “bump” a previous message

#### **🧾 Questions Already Covered in the FAQ**

* Emails asking questions that are **already answered in this FAQ**
* Questions such as:
  * “How do I log in?”
  * “How can I get freebies?”
  * “How do I do \[X]?”
* Reminder: QoinPro services ended in 2019. Account access and freebies are no longer available.

#### **🚫 Inappropriate or Disallowed Inquiries**

* Emails that include **harassment**, **offensive language**, profanity, or messages written in **ALL CAPS**
* Messages that are **rude**, **inappropriate**, or lacking any respectful tone

#### **❓ Non-Descriptive or Vague Messages**

* Emails that are **too vague to respond to**, such as:
  * “It’s not working”
  * “I need help”
  * Messages with only a wallet address and no context
* Emails **without a message body**, or with only a subject line
* Submissions that lack any meaningful or actionable content

#### **📧 Unwanted or Automated Messages**

* Emails from **anonymous addresses** or system addresses (e.g. `noreply@`, `do-not-reply@`)
* **Out-of-office replies**, auto-responders, bounce notifications, read receipts, delivery confirmations, or similar system-generated messages

#### **🤖 AI-Generated Content**

* Emails that are **written or appear to be generated by AI tools or scripts**
* Messages that lack human clarity, tone, or structure

#### **🗑️ Spam, Marketing & Unsolicited Offers**

* **Donation requests, business proposals, marketing pitches, job inquiries, newsletters, or promotional offers**
* Any kind of **sales-related outreach**, cold calls via email, or attempts to collaborate
* Referral spam or promotional schemes of any kind

#### **🔗 Social, Platform & Invitation Requests**

* **Friend requests**, connection invites, platform invitations, or social media follow-ups
* Requests to join or rate external platforms, leave reviews, or participate in feedback/rating programs

#### **🪙 Questions About Other Projects**

* Inquiries about **other platforms, projects, or tokens**, even if they were previously listed or received through QoinPro
* If you are seeking information about a third-party project, **contact that project directly**

#### **🧑‍💻 Account Mismatch or Unauthorized Requests**

* Any question about a specific QoinPro account must be sent **from the same email address associated with that account**
* **No exceptions** will be made — inquiries about account "X" **will not be answered from email "Y"**

#### **🌐 Language Policy**

* **Only emails written in English** will be considered
* Messages written in other languages will be discarded without translation or review

### 📌 Reminder

* Support is offered **on an extremely limited basis**, and only when inquiries are clear, respectful, and sent by verified users.
* For most questions, this FAQ already contains the information you're looking for.
* If your message does not meet the criteria above, **you will not receive a response.**


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