Response Policy

This FAQ and domain are MAINLY preserved to prevent phishing and impersonation. The project first reached End-Of-Service in 2018, and discontinued permanently from 2019 and is not coming back.

What is your Response Policy?

QoinPro reached End of Service in 2019 and has been permanently discontinued. As part of the shutdown process, direct support is no longer actively maintained, and the support inbox at [email protected] is only monitored periodically.

While responses may still be sent on a case-by-case basis, replies are not guaranteed and are typically subject to long delays. All incoming emails are filtered according to the response policy outlined below.

Emails That Will Be Automatically Deleted (No Reply)

The following types of emails will not receive a response and will be immediately discarded without further review:

Misrouted or Duplicate Messages

• Emails not sent directly to: [email protected]

• Duplicate emails, repetitive follow-ups, or attempts to “bump” a previous message

Questions Already Covered in the FAQ

• Emails asking questions that are already answered in this FAQ

• Questions such as:

  • “How do I log in?”

  • “How can I get freebies?”

  • “How do I do [X]?”

• Reminder: QoinPro services ended in 2019. Account access and freebies are no longer available.

Inappropriate or Disallowed Inquiries

• Emails that include harassment, offensive language, profanity, or messages written in ALL CAPS

• Messages that are rude, inappropriate, or lacking any respectful tone

Non-Descriptive or Vague Messages

• Emails that are too vague to respond to, such as:

  • “It’s not working”

  • “I need help”

  • Messages with only a wallet address and no context

• Emails without a message body, or with only a subject line

• Submissions that lack any meaningful or actionable content

Unwanted or Automated Messages

• Emails from anonymous addresses or system addresses (e.g. noreply@, do-not-reply@)

• Out-of-office replies, auto-responders, bounce notifications, read receipts, delivery confirmations, or similar system-generated messages

AI-Generated Content

• Emails that are written or appear to be generated by AI tools or scripts

• Messages that lack human clarity, tone, or structure

Spam, Marketing & Unsolicited Offers

• Donation requests, business proposals, marketing pitches, job inquiries, newsletters, or promotional offers

• Any kind of sales-related outreach, cold calls via email, or attempts to collaborate

• Referral spam or promotional schemes of any kind

Social, Platform & Invitation Requests

• Friend requests, connection invites, platform invitations, or social media follow-ups

• Requests to join or rate external platforms, leave reviews, or participate in feedback/rating programs

Questions About Other Projects

• Inquiries about other platforms, projects, or tokens, even if they were previously listed or received through QoinPro

• If you are seeking information about a third-party project, contact that project directly

Account Mismatch or Unauthorized Requests

• Any question about a specific QoinPro account must be sent from the same email address associated with that account

• No exceptions will be made — inquiries about account "X" will not be answered from email "Y"

Language Policy

• Only emails written in English will be considered

• Messages written in other languages will be discarded without translation or review

Reminder

• Support is offered on an extremely limited basis, and only when inquiries are clear, respectful, and sent by verified users.

• For most questions, this FAQ already contains the information you're looking for.

• If your message does not meet the criteria above, you will not receive a response.