# Retention Policy

### 🗃️ Retention Policy

QoinPro ceased operations several years ago. In line with our commitment to user privacy and data minimization, **we no longer retain, store, or archive any user data beyond what is temporarily necessary for basic communication.** Legacy systems and services have been fully decommissioned.

The following policy outlines the lifecycle of data previously handled by QoinPro and clarifies what is no longer retained:

#### 🪪 Identity Service Providers

* QoinPro previously used external identity services for authentication purposes (such as Auth0 or Firebase Authentication). All associated identity records (at those providers) and connection data have been permanently deleted and no backups have been retained.
* This FAQ contains no live identity connections and is not linked to any identity service provider (or other database).

#### 🧾 Historical Communication Tools

* QoinPro previously used both **standard email accounts** and **third-party support platforms** such as:
  * **SmarterTrack**
  * **ZenDesk**
  * **osTicket**
* These tools are **no longer in use**, and any attempts to access previous support channels (such as [support.qoinpro.com](https://support.qoinpro.com)) now redirect to this FAQ.

#### 📬 Current Email Handling

* Support email (`support@qoinpro.com`) is **only checked periodically**, and all incoming emails are filtered according to our Response Policy.
* **Support is no longer actively maintained**, and responses are not guaranteed.

#### 🧹 Data Deletion & Privacy Measures

To further protect user privacy:

* **Emails are no longer archived**, and all previously archived messages have been **permanently deleted**.
* All user data associated with **externally hosted support systems** was **purged** when paid subscriptions ended in **2020**. This includes any data with identity providers to the extend we had any control over it.
* This includes all ticket histories, user records, attachments, and account metadata stored within those platforms.

#### ⚠️ Delivery Issues (Early 2020)

* During the **first half of 2020**, due to **misconfigured DNS and intermittent connectivity issues**, some emails:
  * Failed to reach us
  * Bounced back to the sender
  * Were lost in transit
* These messages were **never received**, and **cannot be recovered**.

#### 🗞️ Mailing Lists & Marketing Data

* All **email addresses subscribed to marketing lists, newsletters, or experimental waiting lists** were:
  * **Unsubscribed**
  * **Deleted from mailing systems**
  * **Permanently removed** to prevent future contact
* This includes any lists associated with past feature announcements, pandemic-related updates, and experimental DeFi pivot projects.

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### 📌 Final Notes

* No user data is stored long-term.
* Any new incoming messages are **temporarily retained only for response evaluation**, and are then deleted.
* All messages are processed in accordance with our Response Policy.
* QoinPro does **not** share data with third parties and has **no active data processing agreements** in place.