# Support (Legacy)

## Support Discontinued - Read Before Contacting

Direct support is <mark style="color:red;">**no longer actively**</mark> maintained.

When you do approach QoinPro, please use the e-mail address on this page **only**.&#x20;

There are currently **NO** social media accounts active. The few that are inactive (but maintained for reference and to avoid others using them) are listed on this page.

There were/are several fake social media accounts claiming to be administrators or users trying to find referrals through referral links disguised as support staff.

## Should I contact QoinPro?

All incoming e-mails have to be processed manually and QoinPro has discontinued for many years now. Responses are subject to delays and only relatively coherent and complete messages (in English) that are not already answered in this FAQ will be responded to (see [response policy](/support/response-policy.md)). The spam filters are aggressive.&#x20;

<table><thead><tr><th width="330.36376953125">Question</th><th width="47.9998779296875"></th><th>Should you contact QoinPro?</th></tr></thead><tbody><tr><td>Can I login?</td><td>❌</td><td>No – Logins haven't been possible since many years ago (<a href="/pages/-MlE40w9-f7sjKzzUvt0">read more</a>). This FAQ and domain are not connected to any live system or database.</td></tr><tr><td>Can I reset my password or 2FA?</td><td>❌</td><td>No – Logins haven't been possible since many years ago (<a href="/pages/-MlE40w9-f7sjKzzUvt0">read more</a>). This FAQ and domain are not connected to any live system or database.</td></tr><tr><td>Can I see my balance?</td><td>❌</td><td>No – All faucets reached zero balance long ago and all faucet transactions were off-chain (<a href="/pages/-MlE5IXAVarENMCp-K1o">read more</a>).</td></tr><tr><td>Can I ask about past transactions?</td><td>❌</td><td>No – On-chain transactions are on the blockchain and have a corresponding TXID (<a href="/pages/-MlE5IXAVarENMCp-K1o">read more</a>)</td></tr><tr><td>Is my question answered in this FAQ?</td><td>❌</td><td>No – Read the FAQ first</td></tr><tr><td>Did I read the FAQ but still have an issue?</td><td>✅ </td><td>You may send an e-mail, but replies are rare</td></tr></tbody></table>

### **Inactive Legacy Channels**:

These channels are **no longer actively maintained** and will eventually be taken offline. They are only kept to prevent impersonation.

<table data-header-hidden><thead><tr><th width="205">Channel</th><th></th></tr></thead><tbody><tr><td>Newsletter</td><td>None - The subscription lists have been cleared (<a href="#how-can-i-unsubscribe-from-your-newsletter">more</a>). The last newsletter relating to the faucet was sent late 2019 or shortly after.</td></tr><tr><td>Waiting Lists</td><td>None - The waiting lists have been cleared (<a href="#how-can-i-unsubscribe-from-your-waiting-lists">more</a>).</td></tr><tr><td>E-mail</td><td><a href="mailto:%20support@qoinpro.com">support@qoinpro.com</a> (<strong>English Only</strong>) - See <a href="/pages/SeT0vdxPpdYsarNbrrAm">response</a>-, <a href="/pages/8r2kJ9cHfXzi6a89iftf">moderation</a>- and <a href="/pages/Uoji8PFehfmqVs3IcJE6">retention policy</a>.</td></tr><tr><td>X / Twitter</td><td><p>Not a support channel, originally an announcement channel and discontinued in 2019, <a href="/pages/8r2kJ9cHfXzi6a89iftf">moderation policy</a> is applied. </p><p></p><p>Link to inactive X / Twitter account <a href="https://twitter.com/QP_Discontinued">here</a>. May be discontinued at some point.</p></td></tr><tr><td>Telegram</td><td><p>Originally an announcement channel and discontinued in 2019, <a href="/pages/8r2kJ9cHfXzi6a89iftf">moderation policy</a> is applied. </p><p></p><p><a href="https://t.me/QoinProDiscontinued">Link</a> to the now read-only group is to provide an archive. May be discontinued at some point.</p></td></tr><tr><td>Facebook</td><td>Closed - any current online presence there is not QoinPro.</td></tr><tr><td>LinkedIn</td><td>Closed - any current online presence there is not QoinPro.</td></tr><tr><td>Other Platforms</td><td>None - any current online presence there is not QoinPro.</td></tr><tr><td></td><td></td></tr></tbody></table>

**Please note**: QoinPro will never ask for your password, private key, seed or anything similar. When anybody asks, DO NOT GIVE IT TO THEM.&#x20;

QoinPro will also **NEVER** ask (or require) you to make a deposit to any address.

## How can I unsubscribe from your Newsletter?

There are no newsletters to unsubscribe from. You are already unsubscribed.

It is not possible to unsubscribe from marketing emails, because all marketing subscription lists have been cleared and deleted to respect your privacy. You (and everybody else) has already been unsubscribed.

The last newsletters were relating to the [Corona Pandemic](/faq/corona-pandemic.md) and were sent out to subsets of users in 2020. The last newsletters related to the faucet would have been sent out late 2019 or shortly after.

Fake newsletters were circulating in the past (phishing e-mails). If you receive any newsletter appearing to come from QoinPro, you can safely delete it.&#x20;

## How can I unsubscribe from your Waiting Lists?

You are already unsubscribed.

Similarly to newsletters, there are no more waiting lists to unsubscribe from. The last waiting lists for experiments surrounding features to become DeFi centric during the pandemic, but these efforts were ultimately unsuccessful.&#x20;

To protect your privacy, all waiting-lists have been cleared and deleted. If you were on any waiting list, you (and everybody else) have been unsubscribed completely.

## Why Doesn’t QoinPro Respond on Social Media?

Throughout the operational period of the QoinPro faucet, social media channels were used primarily for broadcasting general updates, announcements, or notifications. Direct replies to user inquiries were intentionally limited and infrequent, primarily due to privacy and security concerns. To ensure the confidentiality of user data, QoinPro did not engage in public troubleshooting or respond to individual account-related questions via social platforms.

In addition, maintaining secure and consistent communication across multiple social media platforms was operationally impractical. The risk of impersonation, misinformation, and miscommunication made it necessary to centralize support through more controlled channels.

Since all QoinPro services were permanently discontinued, no social media channels are actively monitored or maintained. Any accounts that remain visible are preserved solely to prevent impersonation and protect the QoinPro brand from misuse. These legacy accounts may be fully decommissioned in the future.

For historical reference only, a list of these inactive accounts is maintained on this page. Users should not expect any interaction, updates, or support through these channels.

## What is your Response Policy for E-mails?

QoinPro was discontinued years ago, and direct support is no longer actively maintained. While the support inbox is still monitored occasionally, replies are extremely limited, not guaranteed, and subject to strict filtering criteria. Please read the full [Response Policy](/support/response-policy.md) before reaching out, as most emails will not receive a reply.

You can view our response policy [here](/support/response-policy.md).

## What is your Retention Policy for E-mails?

To protect user privacy and minimize risk, QoinPro no longer retains or archives user data beyond what is temporarily required for basic communication. All legacy support systems, mailing lists, and historical records have been fully decommissioned or permanently deleted. Please refer to the full [Retention Policy](/support/retention-policy.md) for details on what was removed and why.

You can view the retention policy [here](/support/retention-policy.md).

## What is your Moderation Policy?

To uphold the integrity of archived communication channels and minimize the risk of abuse, QoinPro maintains a clearly defined moderation policy. Although these platforms are no longer actively maintained, moderation may still be applied—either automatically or manually—to remove content that violates established standards. This includes, but is not limited to, spam, impersonation, inappropriate behavior, misleading information, or content no longer relevant in the context of discontinued services. Users are encouraged to review the full [Moderation Policy](/support/moderation-policy.md) to understand the criteria under which content may be restricted or removed.

You can view the moderation policy [here](/support/moderation-policy.md).


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