Transactions
Account balances are converted and withdrawn using LTC, transactions after 2019 are processed manually and subject to fees and potential delays

My past outgoing transaction did not arrive

β€ŒAll outgoing transactions have a corresponding TXID (transaction ID) that is visible on the blockchain and your TXID is available upon request.
Outgoing transfers that were pending and couldn't be processed (usually for technical reasons) have always been reversed and are back in your balance.

What is the "Withdraw all to LTC" option?

β€ŒQoinPro has discontinued all services. For this reason, and because most balances were below the required thresholds for withdrawals, all remaining balances have been converted to Litecoin (LTC).β€Œ
When requesting an outgoing transfer request, please send a native non-bech32 LTC address. We do not support Bech32 based LTC address, nor do we support wrapped LTC tokens. Please send it as a string we can copy and paste, do not send it as a QR code or a photo.β€Œ
Litecoin (LTC) was chosen because it is fast, cheap and liquid. An 8% conversion fee was deducted to cover maker/taker fees or conversion fees, slippage and transfer fees to an exchange.β€Œ
There is no minimum threshold, any amount can be withdrawn and we will cover the transfer fees.β€Œ

What are the transaction fees?

Other than the 8% conversion to LTC fee, there is no outgoing transfer fee, we will cover the fee. Your account will be closed afterwards and can no longer be used.β€Œ

Can I request a manual transfer

β€ŒYes, though all balances have been converted to LTC and have to be processed manually. They are subject to potential delays, KYC procedures and storage fees.
Please send an e-mail to [email protected] with your request.

Can I withdraw delisted coins?

No, unfortunately not, all coins have been converted to LTC. Please send an e-mail to [email protected] to request an outgoing transfer.

Will my 2FA still be enabled for outgoing transfers?

No, outgoing transfers are executed manually and subject to possible KYC procedures, and potential delays.β€Œ As such, 2FA is not required.
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Outline
My past outgoing transaction did not arrive
What is the "Withdraw all to LTC" option?
What are the transaction fees?
Can I request a manual transfer
Can I withdraw delisted coins?
Will my 2FA still be enabled for outgoing transfers?