Incoming Deposits

Can I continue to use my previous deposit addresses?

With the exception of ETH addresses (and ERC-20 tokens), all addresses have been retired. They can no longer be used to make deposits. Any incoming transaction on an old address will have to be processed manually by us.

Can I generate a new deposit address?

No, it is not possible to generate new addresses and QoinPro is discontinuing custodial services.

Why did you retire previously generated addresses?

We are discontinuing custodial services completely.

Having said this, incoming transactions on previous addresses can be processed upon request manually. However we strongly advise you not to use those addresses anymore.

Why did my incoming deposit not arrive?

For non-Ethereum and non ERC-20 deposits, please wait until your transaction has at least one confirmation on the network. If it does and you still don't see your incoming transfer, please send the TXID of your transaction to [email protected] along with relevant additional details and they will get back to you quickly.

For Ethereum or ERC-20 token transfers, please verify whether your transaction has at least one confirmation on Etherscan.io. If it does and you still don't see your incoming transfer, please send the TXID of your transaction, as well as the link to the transaction on Etherscan.io to [email protected] along with relevant additional details and they will get back to you quickly.