Incoming Deposits

Can I continue to use my previous deposit addresses?

With the exception of ETH addresses (and ERC-20 tokens), all addresses have been retired. They can no longer be used to make deposits. Any incoming transaction on an old address will have to be processed manually by us.

Can I generate a new deposit address?

No, at the moment it is not possible to generate new addresses. Please refer to the timeline to see when this is possible again.

Why did you retire previously generated addresses?

There are several reasons for this.

  1. Since we are restoring account access with a partially new code-base it provides the opportunity to refactor some code and change the architecture in the back-end. Having tens-of-thousands (or more) addresses on a centralized node does not scale and gets expensive quickly.

  2. Most people use QoinPro for accumulating coins (and make withdrawals). Not many use it to make deposits, and as such the generated addresses are relatively unused.

Having said this, we will continue to monitor incoming transactions on previous addresses and we will be able to process them (and add them to your transaction overview) upon request manually.

Why did my incoming deposit not arrive?

For non-Ethereum and non ERC-20 deposits, please wait until your transaction has at least one confirmation on the network. If it does and you still don't see your incoming transfer, please send the TXID of your transaction to [email protected] along with relevant additional details and they will get back to you quickly.

For Ethereum or ERC-20 token transfers, please verify whether your transaction has at least one confirmation on Etherscan.io. If it does and you still don't see your incoming transfer, please send the TXID of your transaction, as well as the link to the transaction on Etherscan.io to [email protected] along with relevant additional details and they will get back to you quickly.